Engin ARISOY

Consultancy to Auto King, Bosch, Bakirci and Martas (Automotive AFS), Trade Associations, EuropeAid and EBRD Projects (over 300 SMEs) in, • Business Diagnostic and Gap Analysis • Strategic Planning • Marketing, Sales and Brand Management • Customer Relationship Management (CRM) • Operations Management • Supply Chain Management (SCM) • Quality Management (Lean Six Sigma and Kaizen) • Human Resources Management (HRM) • Global Market Research, Analysis and Entry • Dealer Development • Business Development

Consultancy to Mercedes Benz, Skoda, Tofas, Magneti Marelli, Brisa (Automotive Aftersales) (over 700 SMEs) for Dealers’ Mechanical, Body and Paint Workshops’ Diagnostic and Development with, • Dealer Diagnostic and Gap Analysis • Training and Coaching • Process Improvement • Workshop Performance Management, Productivity Improvement • Spare Parts Management • Customer Satisfaction and Loyalty • Marketing and CRM Activities and Loyalty Programs • Performance Evaluation via Balanced Scorecard

Key Activities: • Management of Aftersales Engineering and Hotline Teams • Coordination with Ford Production Plants, Sales and Aftersales Departments and Dealers • Service Solutions to the Problems of Passenger Cars • Feedback to Production Plants to Increase Production Quality • Warranty Cost Reduction through Technical Bulletins and Dealer Trainings for Low-Cost Repair Solutions • Customer Satisfaction through Technical Bulletins and Dealer Trainings for Right First-Time Repair

Key Activities: • Coordination with Ford Production Plants, Sales and Aftersales Departments and Dealers • Service Solutions to the Problems of Light and Mid Commercial Vehicles • Feedback to Production Plants to Increase Production Quality • Warranty Cost Reduction through Technical Bulletins and Dealer Trainings for Low-Cost Repair Solutions • Customer Satisfaction through Technical Bulletins and Dealer Trainings for Right First-Time Repair

Key Activities: • Coordination with Ford Otosan Production Plants, Sales and Aftersales Departments • Production Quality Improvement and Cost Reduction through Process Improvement via Lean Six Sigma • Production and Service Solutions to the Problems of Mid Commercial Vehicles • Warranty Cost Reduction through Technical Bulletins for Low-Cost Repair Solutions • Customer Satisfaction through Technical Bulletins for Right First-Time Repair

Automotive