Enrique Portela

Sales for outside DACH region

•Developed sales training and coached 4 sellers to familiarize them with most common sales scenarios, leading to improved confidence of new sellers •Create marketing material (e.g. email nurturing tracks, marketing video) and report on email analytics and funnel progress (e.g. on leads generated and their progression) •Implement sales campaigns by creating frameworks and actionable follow up •Developed accounts receivable collection process and procedures

• Efficiently processed and analysed flight data in Canadian airspace for weekly and monthly deadlines at double the team average • Performed detailed quality assurance on data for accuracy as data is used for billing purposes

• Guided IT consultants and the Project Manager to ensure business rules are met for new flight data system • Completed systems testing and error reports to ensure program capabilities • Nominated for the President’s Award for Outstanding Achievement for important contributions made in NAV CANADA’s largest business system initiative

• Acquired knowledge of financial processes such as billing, invoicing and reconciliation to ensure accurate client billing • Conducted background research and consolidated data into various reporting formats to correctly match aircraft owners for billing purposes • Used financial systems such as Oracle Accounts Receivable and billing systems

• Attentively listened and used reasoning skills to manage questions, and resolve problems while effectively communicating orally with taxpayers • Generated effective and detailed records of interactions with taxpayers in a fast paced environment

• Acquired knowledge of sales, financial administration and accounting techniques through in house training and client interaction • Applied quantitative analytical techniques to calculate the mean return and variance of investment portfolios and explained risk minimization concepts related to portfolios with minimal variances to clients • Received top sales award for new Advisors for the first quarter of 2006 • Performed administrative tasks

• Provided information technology (IT) services to the global Accenture community by effectively troubleshooting and communicating IT solutions to Accenture Senior Executives via phone, email, and online chat (solutions to Excel, Word, Outlook and Lotus Notes) • Documented written case reports in a timely manner and subsequently extracted key information for the purpose of collecting statistical information on reoccurring software problems

Machine Learning, Data Science, Data modelling and databases