Ermal Shala

Delivered end-to-end Carrier Ethernet services for Tier-1 U.S. carriers, including provisioning, testing, customer coordination, and production activation. Planned maintenance and migration activities, configured multi-vendor networks across Cisco, Juniper, Nokia, Ciena, Cyan, Accedian, and FortiGate, and supported VLAN, QinQ, MPLS, CFM/Y.1731, IPsec VPN, and firewall tasks. Monitored service health and performance using Grafana and internal NMS tools.

Network Engineer provisioning DIA and private Ethernet (E-Line/E-LAN) for enterprise/Tier 1 clients (AT&T, T-Mobile, Verizon, DISH) on carrier-grade PE routers (OcNOS/Edgecore, Cisco IOS-XR): 802.1Q VLANs, /30 WAN handoffs, static routing, QoS, ACLs. Delivered redundant dual-VLAN paths validated via RFC 2544 benchmarking for zero frame loss. Responded to P1/P2 incidents across multi-vendor routers (Cisco, Juniper, Nokia, OcNOS), field coordination, capacity monitoring via NMS/EMS and Grafana.

Implementation Engineer supporting migration of 5,000+ clients from HFC to GPON, deploying high-capacity solutions (OLT, EDFA, CWDM, Cisco routing/switching). Designed scalable GPON/HFC/DOCSIS architectures integrating Cisco and Nokia devices across multi-phase deployments. Managed monitoring platforms (Nagios, VIAVI, Cosighter, VCCE) for alerting and capacity planning. Performed deep packet analysis for L2/L3 issues and throughput optimization. Configured CPE, routers, ONT devices with customer support.