Ermal Shala

Infrastructure Engineer with hands-on experience managing AWS environments using Terraform and Spacelift. Operated EKS clusters with autoscaling, VPC/CNI networking, IAM, and RBAC. Built GitOps pipelines using ArgoCD, Helm, GitHub, and GitHub Actions. Monitored production systems with Prometheus and CloudWatch, maintained secure access via Teleport, managed backups for RDS and Kubernetes, and participated in on-call rotations to ensure high availability

Network Engineer with strong experience in carrier Ethernet and FTTT deployments. Designed and executed scalable provisioning workflows, delivering Ethernet services (EVPL, E-Line, Epipe) over MPLS using Q-in-Q and LSPs. Configured and troubleshot multi-vendor environments (Cisco, Juniper, Nokia/Alcatel, Ciena, Cyan, Accedian). Implemented Ethernet OAM/CFM (802.1ag, Y.1731) and managed end-to-end circuit turn-up, testing, and troubleshooting for large carrier customers.

Network Engineer with hands-on experience in HFC, FTTH, and fiber-optic networks. Planned and operated live production environments, troubleshooting fiber, HFC, and DOCSIS issues to ensure availability and performance. Configured and integrated network nodes and systems, performed testing and analysis across multiple platforms, and supported service delivery for new and existing networks. Experienced with tools such as Nagios, Jira, VIAVI Trilithic, VCCE, Cosighter, and Bulbtech.