Ermal Shala

Design, provision, and automate network services for Tier 1 carriers (T-Mobile, AT&T, Verizon). Deploy and maintain MPLS, BGP, IS-IS, and OSPF networks, provisioning VLAN transport circuits via Ciena MCP, Nokia NSP, and CLI. Manage Terraform-based NetBox as source of truth for multi-vendor environments, enabling AWX/Ansible automation. Build auditable workflows with validation and rollback, and monitor SLA compliance through Grafana and NMS platforms.

Carrier-grade network services for Tier 1 US clients (AT&T, Verizon, T-Mobile, DISH). Multi-vendor infrastructure (Cisco, Juniper, Nokia, Ciena) — QinQ, VLAN, MPLS/LSPs for 5G transport. L2/L3 provisioning with dedicated SLAs via NetBox and Ansible. Automated config/VLAN migrations with pre/post-checks and rollback. Monitoring via Grafana and NMS platforms, Ethernet CFM for SLA compliance.

Led end-to-end circuit provisioning, activation, testing, and troubleshooting for major U.S. carriers. Built automation scripts for provisioning workflows based on playbooks. Delivered Ethernet services (EVPL, E-Line, Epipe) over MPLS using Q-in-Q, VLAN translation, and LSPs. Executed migrations under strict change management. Used BluePlanet and Nokia ConfGen, plus tools like OcularIP, MCP, Remedy, and Tableau, and created knowledge base content.