Esteban Torres

• Acted as the Americas region CRM product owner, leading BR, EC, MX key users through system support and development • Collaborated with multiple teams throughout the systems development lifecycle of multiple CRM apps • Worked with CKUs to determine the requirements and establish standards for global projects, ensuring their success • Developed business process improvement strategies which saw a 40% utilization increase • Created system & applications knowledge share center for a sales-force of 300+ reps

• Conducted internal data audit & enhanced cleansing processes to improve data quality of 80,000+ accounts • Responsible for On-boarding over 100+ new CRM users across 4 business units • Prepared yearly, quarterly, & monthly analytical, KPI, & sales reports for executive strategy & objectives • Collaborated with teams in the APAC, EMEA regions ensuring the success of global projects in the Americas • Facilitated alignment & communication between business & IT, to understand objectives & prioritize solutions

• Conducted in-depth gap analysis on an internal program, which identified it did not meet the business or user needs of the Americas • Performed business & user acceptance tests with teams in Brazil, Mexico, Canada, & US • Presented program to director demonstrating the new program met all needs & was significantly more cost-effective than predecessor • Organized training for roll-out phase in the Americas, & South Africa were the program was adopted