Estelle Bernal Tejedor

Support the Engagement Manager & Regional Account Manager in the delivery of the engagement in their assigned area of responsibility. Management and delivery of all items required to satisfy the project. All project tracking and status reporting including all PMO artifacts, their creation, maintenance, management, filling etc.

Human Resources: performance appraisals, end-to-end recruitment process, salaries, bonus and commission calculation, leave management Travel and event management, visa applications Accounting: Preparation of invoices, billing and project lists, reporting Sales: Generating of reports, dashboards and leads in Salesforce, tenders contract management Communication and coordination (India and USA), meeting scheduling

Practical master‘s thesis headed „Business Process Reengineering for growing E-Commerce companies – a case study of Chal-Tec GmbH“ Realized theories regarding visualization of organization’s processes and process optimization Conceptualized and implemented customer loyalty arrangements Supported the project of distributional expanding in new areas and countries, Benchmarking accordingly Knowledge Management by firm’s Wikipedia, Created project and process documentations and work instructions

Project on the subject of Quality and Process Management Developed corporate restructures and change management concepts, implemented theories like SWOT & Porters 4P etc. Compiled process documentations and illustration by means of Business Process Management Modeling Software

Unterstützung der Organisation, Korrespondenz mit den Mandanten, Telefonservice und Empfang von Mandanten

Supported the departments industrial design, graphic design, model workshop and design management Prepared presentations and photo shootings Edited and processed photos, drawings, prototypes, booklets and layouts collaboratively

Unternehmensentwicklung & Organisation, Unternehmensführung & Logistik, Energieökonomik