Eugenio Leyton Cádiz

Agile PM with the role of Scrum Master as well within the project. Responsibilities: • Management of day-to-day project operations • Decision-making & setting the right expectations for an optimal project delivery • Acting as Scrum Master enabling the team to get the best performance • Stakeholder-Management • Offering guidance for an effective Agile implementation • Running multiple geographically distributed teams • Facilitate, manage and maintain timely and effective communication across teams

Supporting all delivery activities of the Web Applications Team and act as a work package responsible towards business to ensure high quality services and delivery. Supporting the delivery of reliable enterprise wide process-, application-, project- and change- services in the Web Applications area. Collaborate with external partners for the functional area of competence in delivering work packages and project deliverables.

Worldwide First Level Support using remote desktop connections. Assisting customers with applications and programs. Diagnose and troubleshoot software problems. Monitoring and resolving server and infrastructure issues. Skills used: SQL, SPLUNK, Remedy (Ticketing System), ITIL, Active Directory, SCOM.