Eva Puka
Angestellt, Seniour IT Training Team Coordinator, Getronics
Budapest, Ungarn
Werdegang
Berufserfahrung von Eva Puka
Acting as focal point for team in matters of scheduling, coordination, availability, or other matters as necessary. Ensuring all contracted support is accomplished in a timely manner, preparing reports and quality indicators as neccessary. Coordinating cross trainings between members of the team. Taking an active part in the Quality Assesments of agents’ performance and organizing refreshment trainings based on the training needs indicators.
Held trainings for new delegates on Barclays Bank specific applications and tools. Worked out the training plan and created all training material. Systematizated and updated Barclays Knowledge database. Performed refreshment and soft skill trainings for the team members and cooperated with the Quality SME in measuring agents performance.
Ausbildung von Eva Puka
1999 - 2004
Human Siences
Eotvos Lorand Budapest University
Portuguese and Russian Language and Literature
Sprachen
Ungarisch
Muttersprache
Russisch
Muttersprache
Englisch
Fließend
Portugiesisch
Gut