Eva Zühlke

Support and strategic development of national and global customer relationships (OTA's & Leisure) Market observation & analysis Acquisition of new customers and sales optimization of customer base Evaluation of sales reports Organization and participation in roadshows and events Elaboration, support and implementation of marketing and sales promotions

Performance management & operational support for internal and external stakeholders Daily performance monitoring and analysis for 30+ international stations (FAP, RCF, TFAP, manifest compliance) Creation and maintenance of cargo dashboards and reports needed for cargo operation and sales Managing quarterly training compliance (200+ vendor) Participation in Joint Venture project with Lufthansa Cargo and leading role at vendor transition at Munich

Handling of all cargo reservations & customer service Daily flight planning to maximize cargo loads Negotiation of spot rate pricing with forwarders Promotion of specialty products (e.g. cars, express, temperature controlled shipments etc.)

Organization, planning and participation of marketing activities to boost sales in Germany; in particular trade shows such as CMT in Stuttgart, ITB in Berlin and Reisen Hamburg Monitoring and implementation of Corporate Identity (brand) for United Airlines in web portal, brochures, presentation and advertising media Elaboration of marketing cooperation with business travel companies and tour operators in Germany and Austria

Business Travel Management, Tour Operator and Retail Management, Event Management