Evgenii Klopot

• Support Customer Master Data (forms, updates, block/reactivate requests) • Assist Direct/Indirect pricing processes • Help Marketing team with budgets • Process chargeback claims (audits, accruals, settlements, reporting) • Coordinate with credit collection & pricing teams • Resolve pricing, deduction, and reclamation queries from other teams

• Perform legal compliance checks to verify the authenticity of documents in national repositories. • Review and categorize German-language data based on client guidelines using the appropriate tools. • Stay informed about updates to client policies to ensure accurate content moderation.

- Providing clear and helpful assistance to clients - Explaining banking products and services to customers - Addressing customer issues and offering solutions - Striving to create a positive experience for each customer, ensuring they feel valued and understood