Md Sakir Hossain

Contributing to the implementation of cutting-edge eCom systems, ensuring seamless customer experiences across platforms. Collaborating with cross-functional teams to integrate new Marketplaces, and execute testing for frontend and backend functionalities. Enhancing the customer journey on PUMA.com, identifying improvements, & supporting customer service inquiries related to systems & payments. Leveraging technical prowess in ERP, Excel, Power BI, & more to contribute to PUMA's mission of excellence.

- Collect quantitative and qualitative data from marketing campaigns - Performed market analysis and research on the competition - Manage and update company database and customer relationship management systems - Helping the marketing team to follow up and improve the digital marketing strategy - Support the HR team in process optimization and participation in HR Projects - Processed a range of documentation and entered information into databases in Bitrix24 Drive

Business Process Automation - Describing Process architecture and process performance measures by BPM software: SAP Signavio Process Manager. - Using Robotic process automation (RPA) software: UiPath to Automate specific repetitive tasks. - Making use of process-aware information systems.

Relevant coursework: Marketing, Cost Accounting, Corporate Finance, Enterprise Resource Planning, SAP ERP Configuration, ERP Lab Exercise, Economics, Management Information System, Business Process Analysis - (Celonis/Process Mining), Business Process Automation - (UiPath-Robotic Process Automation), Operation Research, Business Mathematics, E-business and Web development

Relevant Coursework: Management, Finance, Economics, Business Mathematics, Business Statistics, Economics, Working Capital Management and Financial Statement Analysis, Research Methodology, Accounting Information Systems.