Evgeniya Heinzer

Primary point of contact for Customer support responsible for issue identification and resolution for technical, licensing, access and user questions 95% customer satisfaction rating. Maintained and increased personal knowledge of the product specifications and best practices. Educated customers and partners on products, services and policies. Authored internal policies and procedures Proficient with CRM, account troubleshooting tools and applications and order processing First level technical support

Created a business in Switzerland using contacts from my work in Russia, China and Switzerland and then through recommendation and referral assisting companies in registration and development of business operations in the EU, initial market research, conducting negotiations with customers, suppliers, government bodies, and then initial operation support including sales and order fulfillment and supply chain management. Advised on compliance with Swiss regulations in respect of goods, services

Responsible for planning, scoping and budgeting of a project opening a new sales office in Shenzhen China, including market research, customer contact and contract negotiation, setting up the sales team, admin support and legal status. 10 years Worked for family business in Russia, resort management, one year in Geneva for my MBA

- International Relations - Economics - History - Area and Cultural Studies - Geography - Languages (English, German, Latin)