Fabio Roberto Torrico Mantovani

Part of the ZEOS team responsible for managing the advanced direct-to-consumer (D2C) platform provided by Zalando for the benefit of major international customers such as Otto GmbH, Adidas, Tommy Hilfiger, Esprit, Puma, Heine, Bauknecht (Whirlpool), responsible for managing shipping logistics in direct contact with international carriers such as DHL, UPS, etc., and also responsible for managing and resolving issues with large orders placed by business partners. Standard and Plus customer service - Resolving

ZEOS team responsible for managing the advanced direct-to-consumer (D2C) platform provided by Zalando for the benefit of major international customers such as Otto GmbH, Adidas, Tommy Hilfiger, Esprit, Puma, Heine, Bauknecht (Whirlpool), responsible for managing shipping logistics in direct contact with international carriers such as DHL, UPS, etc., and also responsible for managing and resolving issues with large orders placed by business partners. Internal team responsible for improving customer request r

Assisted professional photographers using high-end Alpha cameras. Delivered support on complex technical and creative workflows. Part of the team responsible for identifying and reporting bugs related to Sony's e-commerce platform dedicated to the Italian market (Bug Analysts).

Standard/Premium Customer Support - New hire training – Quick text content review. Performance level always on target - Create Italian-language database for AI chat robots.

Handled sensitive requests from N26 Metal and business clients. Specialized in compliance, account integrity, and customer trust. Screening customer banking transactions for suspicious activity to prevent money laundering. AML Team support to identify recurring patterns and improve risk mitigation strategies. Member of the team responsible for ensuring business customer loyalty and retaining a constant base of active customers capable of generating significant transactions for the bank (Retention Team). I p

Standard/Premium Customer Support - Rider Fleet Management Assistant. Case study on troubleshooting recurring delivery Issues - Creating Italian macros for the chat service.

Curator responsible for the cinema section of The Coffi Festival 2017 organized by Fandujo - in charge for the screening and the selection of the short films. Responsible for the mediation with the participating artists.

Content creation for the Festival catalogue - Mediator in charge to manage the contacts with the artists. - Proofreading for the translation of the catalogue from Italian to English.

Training course in HTML / CSS / JavaScript

Professional training course as a photographer's assistant and digital image post-production technician, which included a six-month internship at an advertising agency.

Course in foreign language and literature

Training course to qualify as a teacher of Italian language and grammar for primary schools.