Fabio Pessina

- Delivering 2nd Level Support of Monitoring and Performance Platforms (Network and Datacenter systems), ensuring system availability and reliability. - Management and evolution of Monitoring platform software/applications (Nagios, Centreon). - Network log and data collection, analysis and reporting with Splunk. - Scripting tools and automation (bash, Perl). - Change Management discussion with suppliers and internal collegues. - Collaboration with the external providers and partners.

I supervised the integration of different projects of main importance for the CRM (Social Channels integration via Salesforce.com platform and an automated chat using a “Virtual Agent” solution for customers’ check calls). I also managed a number of scripts for the CRM server-side automation (IVR integration for the inbound/outbound phone calls, SMS messages, customer request forms), using REST, Node.js, MongoDB, Monit, Kue, Fnordmetric, MySQL technologies.

My main responsibilities were: translating business requirements into technical and functional specifications; driving engineering projects execution; building project plans; planning meetings with suppliers; ensuring time and cost respect; resolving and addressing blocking issues; discussing technical solutions; troubleshooting urgent problems.

In the IT department, I worked as Software Analyst and Perl Developer for web-based company applications, dedicated to Network Provisioning, Customer Support and Line Quality assurance. Lead and coordination of a small group of external suppliers.

I developed the GUI of the Access Control, Time & Attendance and Integrated Security System provided by the Company, suitable for firms of any size and any level of complexity. Technologies: Java, Eclipse, Apache Ant, PostgreSQL, PL/SQL, Linux.