Faik Efe Kucuk

Customer Support Agent for Mobile Devices. Delivered multilingual customer support for mobile device users across German-speaking markets. Diagnosed and resolved technical issues while maintaining high customer satisfaction. Guided customers through troubleshooting processes using clear and structured communication. Collaborated with internal technical teams to ensure timely issue resolution.

Managed daily food manufacturing operations with production volumes ranging from 10 to 20 tons, ensuring production continuity, quality standards and on-time delivery. Led root cause analysis of production quality issues and collaborated with international teams across Spain and Türkiye to implement corrective and preventive actions. Improved manufacturing reliability by introducing preventive quality measures that reduced production risks and ensured process stability. Planned production schedules, mana

Amazon Solutions Department, Operations Managed Amazon marketplace operations for North American brands, supporting business growth through marketplace optimisation and operational consulting. Optimised product listings using keyword research and SEO strategies, increasing product visibility and improving organic sales performance. Analysed sales performance, customer behaviour and marketplace KPIs to identify growth opportunities and optimise account performance. Conducted regular business review meeti

-Worked as Technical Support Advisor -Answering questions about products and services and providing world-class customer service, troubleshooting, and technical support. -Supporting to customer about their problems. -Helping fix technical issues, but also providing an incredible customer experience. -Engaging effortlessly, explaining step by step solutions with patience and an approach tailored to each individual customer. -Supporting customers via phone. -Passion for customer service and ownership of the

1) Head for Project Department, planned and realized 472 experiences for international students to volunteer at İzmir, Turkey on 2018. 2) Finished term as globally on first place with 472 exchanges and awarded with 2 awards according to realizing the most number of exchanges with quality and customer satisfaction. -AIESEC Turkey National Projects Exellence Award -AIESEC Europe Regional Projects Exellence Award 3) Lead 10 different project team leaders and over 75+ members to manage projects. 4) Made sales

-Fundamentals of Data Analytics -Predictive Analytics and Machine Learning using Python -Enterprise Data Warehouse and Database Management Systems -Big Data Analytics -Visualisation and Story Telling using Tableau -Computer Vision and Artificial Intelligence -Dissertation