Farrah Wei

Content - Developing and writing content for training materials. - Help teammates understand products and services (working as a Support for 7 years). - Helping to build the knowledge base. (In Progress). - Supporting content writer on newsletters when needed. Content & Marketing - Coordinate meetings with important stakeholders. Marketing (HubSpot) - Sending out newsletters - Creating forms - Supporting role for social media (when needed)

Doing support for our platforms. Communication with customers and internally when they faced issues either on our platforms or the data. Connecting the dots to IT. Do data analytics troubleshoot for new platform updates. Train internally on our Internal Production platform. Create user guide and case studies for external and internal platform.

Doing administrative work for the Supply Chain Management team. Extract RFQ to be sent to distributors. SCM KPI Dashboard Manufacture and Vendor updates