Fatih Uzel

Trainer at Yoummday, delivering QA training for customer support teams to improve KPIs and service quality. Responsible for talent performance, leadership, and development through coaching and workshops. Identified training needs, enhanced communication and product success, and motivated teams with online sessions. Created reports to highlight process improvements and acted as technical contact for advisors.

As a Mac+ T2 Senior Advisor at Apple, I specialized in troubleshooting new devices and services while mentoring and training Technical Advisors. I created and delivered training materials, led team meetings, and guided colleagues. This role required technical expertise, patience, and strong communication. I consistently exceeded performance metrics, demonstrated professionalism and empathy, and resolved customer issues with composure and clear solutions.