Prof. Fátima Fabiola Montiel Chuzeville

Responsible for the areas of issuance, quotation, keying, and customer registration in accordance with the regulation of article 492

We implemented Lean Six-Sigma tools like Kaizen, 5's, Agile and Mystery Shopper to create a wing to wing and cultural changes looking for savings on time and money. The last year we achieved 18,000 hours and $8000K with that.

We implemented Gamification to maintain our Service level required by the market without hire a new personal.

We performed face to face and remote training to the new Service Executives although supervise the nationwide Service level promoting action plans.

We captured on our system the motor policy requirements according to the legal guidelines.

We took the claims report to start the service process according to the agreement that we performed with our customer.

We put it close the paper stuffs to the kids can make their homework and the fathers don´t hesitate to look it that on many places arround them.

We provided customer services to the Sprint market at USA from a Call Center in México our objective was looking for the first call resolution

operations management and quality management

operations management and quality management

operations management and quality management

operations management and quality management

operations management and quality management