Prof. Fátima Fabiola Montiel Chuzeville
Angestellt, Continuous improvement manager, HDI Seguros
León, Mexiko
Werdegang
Berufserfahrung von Fátima Fabiola Montiel Chuzeville
Bis heute 8 Jahre und 10 Monate, seit Aug. 2015
Continuous improvement manager
HDI Seguros
We implemented Lean Six-Sigma tools like Kaizen, 5's, Agile and Mystery Shopper to create a wing to wing and cultural changes looking for savings on time and money. The last year we achieved 18,000 hours and $8000K with that.
11 Monate, Okt. 2014 - Aug. 2015
Emission Manager
HDI Seguros
We implemented Gamification to maintain our Service level required by the market without hire a new personal.
1 Jahr und 2 Monate, Sep. 2013 - Okt. 2014
Service Executive Coordinator
HDI Seguros
We performed face to face and remote training to the new Service Executives although supervise the nationwide Service level promoting action plans.
9 Monate, Jan. 2013 - Sep. 2013
Emission Analyst
HDI Seguros
We captured on our system the motor policy requirements according to the legal guidelines.
1 Jahr und 4 Monate, Okt. 2011 - Jan. 2013
Customer Services Representative
HDI Seguros
We took the claims report to start the service process according to the agreement that we performed with our customer.
2 Jahre und 1 Monat, Okt. 2009 - Okt. 2011
Small Business Owner
Papelería Fa´s
We put it close the paper stuffs to the kids can make their homework and the fathers don´t hesitate to look it that on many places arround them.
2 Jahre und 1 Monat, Sep. 2007 - Sep. 2009
Customer Service
Teletech
We provided customer services to the Sprint market at USA from a Call Center in México our objective was looking for the first call resolution
Ausbildung von Fátima Fabiola Montiel Chuzeville
1 Jahr und 5 Monate, Okt. 2019 - Feb. 2021
Quality and operation managment
Universidad internacional de la Rioja
2 Monate, Apr. 2018 - Mai 2018
Data Mining
Universidad Iberoamericana
3 Monate, Sep. 2017 - Nov. 2017
Gamification
Universidad Iberoamericana
2 Jahre, Jan. 2014 - Dez. 2015
Organization Development
Universidad EPCA
2 Jahre und 1 Monat, Aug. 2009 - Aug. 2011
International Trade
Universidad Juventus
Sprachen
Englisch
Fließend
Italienisch
Gut
Französisch
Gut
Spanisch
Muttersprache