Federica Dassi

• Managed end-to-end coordination of conferences, meetings, and events, ensuring seamless execution and high customer satisfaction • Prepared tailored offers, contracts, and cost breakdowns in collaboration with Revenue Management, optimizing profitability • Oversaw bookings, invoicing, and room allocation while balancing operational efficiency and guest needs • Acted as main point of contact for clients, conducting detailed consultations and on-site inspections • Created and managed function sheets to ensu

• Workshop Preparation: Ensuring that all materials and tools for the workshop are ready Informing participants about the workshop details (e.g., required equipment) Assisting with room setup or technical requirements if necessary (e.g., lights and sound system) • Facilitation and Moderation: Leading the workshop and ensuring that participants actively engage Providing guidance for creative workshops while leaving room for participants' own ideas Monitoring the workshop flow and adjusting the schedule if n

• Creation and modification of integration and regional offers with graphic material like banners and info mails included • Follow up by telephone/e-mail (with reports) with the partners • Confirmation & review of created offers with the team • Updating of already existing offers & project revision of colleagues' offers (buddy check) • Mark research focus on italian perspective local partners • Acquisition of new offer partners (via creation of lead lists and cold outreach) • External support (customer inqu

Creation or update of integrations (advertising) for ITA, ES, PT markets • Search material • Translation • Edit photo and text with creativity and matching with the company ad-format Programms: PIA, Sales Force, Conny and Microsoft full package

From March 2023 Head Host in Berlin, Germany (property with 176 apartments) https://www.lockeliving.com/en/berlin/locke-at-east-side-gallery • Preopening, recruitment and opening • Flexible working in 3 shifts • Trainer for the front desk team (12 people), organizer for team buildings and team business meetings and costant support on the desk and out of it • Responsable for rota, holiday plan, overtime management • Creation of templates and automatisation of reports for an efficienter work flow • Team task

https://www.ihg.com/holidayinnexpress/hotels/us/en/berlin/berab/hoteldetail • Flexible work in 3 shifts (night shift included) dealing with 256 rooms • Management of all the internal cashiers • Shift and daily cashier closure • Proof of the assumtion of costs and creation of pro forma invoices • Booking of services and fines in the bills • Report check • Work with traces and alerts to improve the efficency • Help in the coordination of housekeeping and maintenance's staff • Loyality programm ( sales, af

Barista for coffeebike and shop

http://www.manila-hotel.it • Back and front office work • Welcome, customer care and relations with guests, groups and agencies by phone, email and face to face in Italian, English, Spanish and German • Provide infos about area services and attractions • Check up, registration and sending of guests’ documents • Check in and out of the guests • Get bookings and insert them in our server and in our archieve and keep them updated • Book extra services like taxis and restaurants • Departments' coordination wit

Production of the weekly newspaiper "Berliner Abendblatt" http://www.abendblatt-berlin.de/ Layout work Copyright Icons and graphics creation Editing coordination Administration Email Programms: Adobe suite, Inlink, Elvis, Excel, World, Ticketin

Collaboration with: Sheraton Berlin Grand Hotel Esplanade, Lützowufer 15, 10785 Berlin Mövenpick Hotel Berlin, Schöneberger Str. 3, 10963 Berlin Best Western Hotel am Spittelmarkt, Neue Grünstraße 28, 10179 Berlin Accounting (in foreign currency too) and statistics Public relation and touristic infos Departments' coordination Room and bar service Check in and out Safety check Emails Bag storage and newspaipers remission Wake up and taxi calls VIPs welcome Email Main programms: Opera, Protel, Excell, World

• Customer service, deal with crowd in the peak hours • Take orders in different laguages and punch them in the coffee shop database • Support collegues in the job following the standards and swap quickly from one to the other work position • Provide customers with price information and billing stubs • Operations with cash, register, credit cards and App payments • Recommend and inform about ingredients • Serve and prepare warm and cold drinks and warm up and serve food • Promote products • Take care of mer

• Get bookings and insert them online in http://xnotta.it (using tablou) and keep them updated in Booking.com and roster paper • Welcome, customer care and relations with guests and agencies by phone, fax, email and face to face in Italian, English, Spanish and German • Pictures’ Inserting and infos’ updating in Booking.com and in the company’s website • Booking’s management about every kind of room, taxis, restaurants and massages • Booking managment and preparation of meeting and gym rooms • Check up, reg

• Collaboration in the realization of the E-Learning pages for Westpac (Bank) • Follow the script and the masterslide structure made by senior designers • Serch appropriate immages online in Shutterstock • Adjust and modify layers and pictures with photoshop • Create basic animations with Articulate • Insert video and audio with subtitles properly in the web pages through Articulate, focusing on timeline • Put and make buttons and triglles work • Do final checks of the website and update versions • Work in

• Customer service, deal with bookings, overbooking, queue and crowded functions • Take orders (take away and to have in it) of drinks, entrees, mains, side dishes, pizzas, dessert and coffes directly at the till • Recommend dishes, inform about daily specials and answer customers’ questions in particoulary about food intolerances • Serve and prepare drinks (alcoholics ones too) • Run food fast until 3 dishes at the same time (very big dishes as well) • Prepare coffees, teas, hot chocolates and chai lattes

• Customer service • Give information about the events and the city • Sell tickets

university internship 350 hours - restyling company web site - creation logos - creation of different paper material

with company ALINA ANIMATION • Senior Fitness • Aquagym • Children games

with company animavera srl • Fitness, Children care and Dance shows