Felicita Florence Clement

• Set up, manage & track Budgets , resource reconciliation, plans project status and create goals dashboard for the stakeholders of the team . • Heavily involved in keynotes, client recommendations , launching new budget tracker sheets and in developing all demand and capacity worksheets. • Majored in all reporting work lines . Developed few assignments in Microsoft tool- SWAY , Oracle - BI and managed a series of reporting for the UCD- Division .

Coordinate information security requirement on application and infrastructure layer. Communicate, change and update using JIRA, Confluence with national and westside team as well as special interest groups. worked on devising the project plan on Information security review for all projects globally executing the completion of PCI certification. Narrowed down possible tools for Security assessments managing APIs and test URLs across Wirecard .

Participate in a Change Advisory Board. • Influence with customers and /or internal ServiceNow businesses/end users regarding operational details, solutions, and proposals. • Resolve single cross technology incidents independently. Manage the incidents and service requests to create solutions and intimate the ownership of the stakeholder . • Responsible for the Managing the team to Monitor Network and Security assets from operations Management compliance management .

Contributed in the reduction of attrition rate by 12% in a short span for retaining all the dedicated resources. Increased the account credibility to 32% for consistency the key accounts Managed a team of technical resources to proactively run IT security the incident management. Gained the role of managing the CISCO operations of HUL for 60 locations in India with Man power Support. Coordinated with multiple vendors to get the uptime running and reducing the cost by 11%. practiced Risk Management.