Felipe Biondo da Silva

Project Manager of SAP Roll-out and improvement projects, using Agile methodologies; Business analyst with focus in process modelling, user stories, requirements elicitation, change management, QA and system maintenance; IT budgeting and planning; IT Team and Service desk leader, 1st / 2nd level of support in SAP MM, SD, and PP; SAP customizing and LSMW; SAP Query and report writing for user Support and Management reporting; Key-user for Logistics and NFe.

Responsible for the IT support and development team; Coordination of IT projects and business analysis: ERP roll out, WMS, CRM and APO ; Administration of the IT services; 1st / 2nd level support for SD, MM and WM; Query and report writing for business management; IT budgeting and planning; Leader of the internal improvements group.

IT Analyst, responsible for managing the IT infrastructure and Information systems of the company. End-user support and administration for Microsoft Windows network, Microsoft SQL and Exchange Servers; ERP Datasul maintenance; Elaboration of the IT security policy; Deployment of IT solutions, Citrix Xen Server and Dell Virtualization Project.

Sales Consultant for the company’s system “Sistema Parceria de Consulta. “

Software Tester, experience with Black and White box testing, QA, SQL Server, Qualitor, Microsoft Terminal Server and Visual Build.

Areas of IT management, Software engineering and Business Process modelling. Final paper: Business Continuity Plan Framework for Medium Size companies. Grade: 10

Focused in International Business. Started in 2006 and suspended due to transference.