Feryal Majidi

- Manually tested various software functions before release - Identified, documented, and reported bugs to the development team - Collaborated with the technical team to track bug fixes

- Handled daily administrative tasks, including managing driver documentation and updating account information - Addressed inquiries and complaints from riders and drivers via phone and email, following up through to final resolution - Coordinated across departments (support, finance, operations) to quickly resolve issues related to trips and payments

- Monthly billing of cooperation partners and monitoring of payment transactions - Responsibility for office organization and internal logistics - Professional correspondence with clients and partners

- Responsibility for commercial and administrative processes in daily operations - Coordination between the team, clients, and external partners - Maintenance and control of commercial documentation

Fundamentals of the design thinking process: user research, personas, user journey mapping, information architecture, wireframing and prototyping (Figma), usability testing and iterative concept improvement, UI design fundamentals: layout, typography, color systems, design systems.