Fidel Salvador

Managed workshop operations, customer service, warranty process and Quality control. Managed the work of technicians, distributing tasks and providing support when needed. Oversaw the Pre-Delivery Inspection (PDI) process with technicians, adhering to manufacturer standards. Utilized the spare parts catalogue to supply technicians with necessary parts and also to customers in the absence of the responsible personnel.

Attended to workshop customers based on scheduled appointments, conducted vehicle inspections, and offered additional services. Prepared quotations and supervised • work progress. Conducted quality control prior to delivery of vehicles. Managed customer relationship through CRM. Established a good relationship with customers, surpassing service quality objectives set by the brand.

Carrying out maintenance tasks such as oil and filter changes, brakes and related activities Support in troubleshooting and repairing vehicles Acquiring practical knowledge of vehicle mechanics and diagnostics Customer service and workshop management