Filip Klaric

- Teaching 7-14 years old kids Scratch, microbit, Python.

Currently HR manager of ESN Frankfurt am Main, previously an Active Member.

• Learned more about testing methods and intralogistics processes • Analyzed requirements and description of test case scenarios • Systematic execution of test scenarios, including bug description and bug tracking/retesting • Usage of test tools and issue tracking tools (JIRA and Zephyr) • Writing reports to test management • Teaching new employee and organizing training plan • Improved test cases for new employees internally in the team and on the level of the whole company

• Windows OS installation and company programs installation • Manage users and devices in the Active Directory • Replacing broken hardware • Fixing problems with software • Android phones setup & support for not working software • Documentation for the incoming and outgoing devices • Teach new employees

Project with installing printers and configuring same

• Communicate with the technicians on the field and support them • Solve 2nd level technical problems • Handle migrations for customers between my company and another operator

• Answer any questions customer has regarding the products • Outgoing calls to inform customers about new tariffs