Firoz Rasheed

Supervise and manage three engineers including Data Center analyst, Media/Voice administrator Monitored and analysed network traffic, investigated and documented any security incidents, and provided advice and recommendations to managers on any IT-related issues Oversee and complete multiple tasks within set project deadlines Configured and maintained various networks and servers, updated firewalls, and trained and coordinated new personnel, ensuring that all policies were fully followed

Held responsibility for the implementation of Corporate Voice solutions by using Cisco Call Manager and VoIP connection for distant offices within the project site. Ensured overall system effectiveness by providing backup for critical data on a weekly basis. Delivered advanced IP Services and Network/Technology upgrades, resulting in higher efficiency and accuracy. Performed thorough network maintenance within multiple server TCP/IP environment to be used by users at site and head office.

Assembling, reinstallation and configuration of Windows Operating System Identify and resolve hardware, software, Operating system, and network problems. Installation, Profile creation, Data transfer and troubleshooting with Microsoft Outlook 2003. Install drivers and preconfigured software as per the user need. Install and maintain Printers, A0 Scanners and Plotters with periodic monitoring and attending service calls. Identify root cause for IT related problematic areas.