Florian A. Hunger-Reichardt

Strategic development of (DX) touch-points & channels, products and services. Creating a "One Stop Shop" digital experience to strenghten our brand reputation and offering a seamless experience by leveraging omnichannel capabilities. Kick-start innovations that create business value and sponsoring promising initiatives whilst at the same time setting standards for marketing operations.

Implementation of an end-to-end omnichannel approach: from strategic goals to agile interaction, always driven by customer insights. Establishing a Data Science team, implementing a Data road-map and foster new ways or solutions to gain strategic data-based insights. Introducing Agile to the local organization.

Key contributor to new G2M models as facilitator for new roles, ways of working and by introducing new capabilities to the local organization. Shaping local IT and Data environment in collaboration with global leadership to support local business aspirations. Roll-out of new CRM system or marketing automation. Change Agent concerning disruption within the health industry and an urgency to invest in a digital future. Adapting processes for more speed and flexibility in content creation and approval areas.

IT Program Management for e Care App-Development; Strategic IT Project/Demand Management including Supplier Orchestration, Knowledge Management & Stakeholder Management in media industry.

Transformation of G2M model in private banking and consumer credits by process automation, CX transformation and business intelligence. Expert for archiving, scanning and digitization solutions.

Head of HR Consulting & Project Management team for HR software implementation projects. Responsible for process Consulting, Key-User training, account development and pre-sales consulting.