Francesca Catto
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Francesca Catto
- Current 12 years and 7 months, since Dec 2013
Sales Support Manager
Baxter Healthcare
• Managing customer service inclusive customer contracts and offers • Owner of all Technical Service processes: spare parts, maintenance and rent contracts, ordering of machines, car stock and capital assets • Responsibility for the quality process including FSN, SOP, release certificates, complaints etc. • Managing Projects
- 3 years, Jan 2011 - Dec 2013
Customer Service Manager - Country Quality & Compliance Manager
Unicity
• Responsible for starting up European Customer Service Office in Switzerland. • Setting up and implementing operational procedures and structures. • Developing and achieving performance goals and objectives in order to achieve customer promise expectations. • Coaching & Motivation of Customer Service Team through recruiting, training and development programs. • Planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution.
- 2 years and 9 months, May 2008 - Jan 2011
Sales Representative
u-blox ag
- 10 months, Mar 2007 - Dec 2007
Customer Service Manager
Ambro Food - Ticino
- 7 years, Jan 2000 - Dec 2006
Export Office Manager
Presotto Industrie Mobili spa
Ausbildung von Francesca Catto
Economy
Università Ca' Foscari Venezia
Sprachen
Italian
C2 (Verhandlungssicher / Muttersprachlich)
French
C1 (Fließend)
English
C1 (Fließend)
Spanish
B1-B2 (Gute Kenntnisse)
German
C1 (Fließend)
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