Frank Wolf

Professional experience for Frank Wolf

• Current , since Oct 2013

  Managing Director

  Lautergold Asia-Pacific

  Reporting directly to the Chairman and business owner, employed in the capacity of Managing Director, with full profit and loss responsibility. Setting up the strategic planning with ROI & ROS focus, manpower development, defining brand positioning and building up the Lautergold distribution network with focus on Mainland China.

• 2 years, Nov 2011 - Oct 2013

  Technical Director

  Volvo Car Distribution (Shanghai) Co.,Ltd.

  Reporting directly to the VP Customer Service, employed by Volvo Car Distribution (Shanghai) Co. Ltd. in the capacity of Technical Director, with an overall responsibility for 8 sub-departments and a staff complement of 51 employees and 150 Volvo Dealers.

• 3 years and 2 months, Sep 2008 - Oct 2011

  Dealer Support Manager

  Porsche (China) Motors Ltd.

  Reporting directly to Head of Dealer Support Team (DST), employed by Porsche (China) Motors Ltd. in the capacity of Dealer Support Manager as well assigned with 3 additionally projects responsibility and being the only Porsche China member of the DMS Change Management Team for the new Porsche China Incadea DMS development.

• 1 year and 10 months, Nov 2006 - Aug 2008

  Senior Aftersales Consultant

  BMW China Automotive Trading Ltd.

  Reporting directly to Dealer Qualification Program Manager (DQP), employed by BMW China Automotive Trading Ltd. in the capacity of Senior Aftersales Consultant. The core focus was to provide established BMW Dealers and new BMW Dealers with operational business consulting related to all aspects of BMW retail operations in terms of standards, systems and processes.

• 7 years and 10 months, Mar 1999 - Dec 2006

  Service Manager

  BMW Autohandelsgesellschaft Schiel mbH

  Reporting directly to General Manager, employed by BMW Autohandelsgesellschaft Schiel mbH in the capacity of Service Manager. The core focus was to improve the Aftersales business in terms of customer satisfaction, efficiency, productivity and turnover by monitoring and analyzing of Aftersales KPI figures as well implementation of relevant improvement measures. Handling the training planning for all Aftersales employees.