Basic

Frank Wolf

Employee, Managing Director, Lautergold Asia-Pacific

Shanghai, China

Skills

Operations Management
Process Improvement
Aftersales
Automotive
Automotive Aftermarket
China Business Development
Dealer Management
Business Development
Vehicles
Strategy
Team Leadership
Automobile
Business Strategy
Customer Satisfaction
Parts
Marketing Strategy
New Business Development
Continuous Improvement
Sales
Negotiation
Profit
Corporate Identity
Mandarin
Product Development
Business Process
Management
Cultural Awareness
Business Analysis
Automotive Engineering
Aftersales Process
Retail
Business Planning
Wholesale
People Skills
B2B
Business Process Development
B2C
Supplier Negotiation
Wholesale Operations
Training
Warranty
Insurance
Technical Support
Employee Satisfaction
KPI Implementation
ROI Optimization
Change Management
Project Management
Market Development
Profit & Loss Management

Timeline

Professional experience for Frank Wolf

  • Current , since Oct 2013

    Managing Director

    Lautergold Asia-Pacific

    Reporting directly to the Chairman and business owner, employed in the capacity of Managing Director, with full profit and loss responsibility. Setting up the strategic planning with ROI & ROS focus, manpower development, defining brand positioning and building up the Lautergold distribution network with focus on Mainland China.

  • 2 years, Nov 2011 - Oct 2013

    Technical Director

    Volvo Car Distribution (Shanghai) Co.,Ltd.

    Reporting directly to the VP Customer Service, employed by Volvo Car Distribution (Shanghai) Co. Ltd. in the capacity of Technical Director, with an overall responsibility for 8 sub-departments and a staff complement of 51 employees and 150 Volvo Dealers.

  • 3 years and 2 months, Sep 2008 - Oct 2011

    Dealer Support Manager

    Porsche (China) Motors Ltd.

    Reporting directly to Head of Dealer Support Team (DST), employed by Porsche (China) Motors Ltd. in the capacity of Dealer Support Manager as well assigned with 3 additionally projects responsibility and being the only Porsche China member of the DMS Change Management Team for the new Porsche China Incadea DMS development.

  • 1 year and 10 months, Nov 2006 - Aug 2008

    Senior Aftersales Consultant

    BMW China Automotive Trading Ltd.

    Reporting directly to Dealer Qualification Program Manager (DQP), employed by BMW China Automotive Trading Ltd. in the capacity of Senior Aftersales Consultant. The core focus was to provide established BMW Dealers and new BMW Dealers with operational business consulting related to all aspects of BMW retail operations in terms of standards, systems and processes.

  • 7 years and 10 months, Mar 1999 - Dec 2006

    Service Manager

    BMW Autohandelsgesellschaft Schiel mbH

    Reporting directly to General Manager, employed by BMW Autohandelsgesellschaft Schiel mbH in the capacity of Service Manager. The core focus was to improve the Aftersales business in terms of customer satisfaction, efficiency, productivity and turnover by monitoring and analyzing of Aftersales KPI figures as well implementation of relevant improvement measures. Handling the training planning for all Aftersales employees.

Languages

  • German

    First language

  • English

    Fluent

  • Chinese

    Fluent

  • Czech

    Fluent

Wants

Automotive
Operations Management
Leadership
Aftersales

Interests

Family
Golf
Tennis
Motorcycling
Cars
Photography
Diving
Travelling
Music
Movies
Computer

Group memberships

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