Frank Wolf

Reporting directly to the Chairman and business owner, employed in the capacity of Managing Director, with full profit and loss responsibility. Setting up the strategic planning with ROI & ROS focus, manpower development, defining brand positioning and building up the Lautergold distribution network with focus on Mainland China.

Reporting directly to the VP Customer Service, employed by Volvo Car Distribution (Shanghai) Co. Ltd. in the capacity of Technical Director, with an overall responsibility for 8 sub-departments and a staff complement of 51 employees and 150 Volvo Dealers.

Reporting directly to Head of Dealer Support Team (DST), employed by Porsche (China) Motors Ltd. in the capacity of Dealer Support Manager as well assigned with 3 additionally projects responsibility and being the only Porsche China member of the DMS Change Management Team for the new Porsche China Incadea DMS development.

Reporting directly to Dealer Qualification Program Manager (DQP), employed by BMW China Automotive Trading Ltd. in the capacity of Senior Aftersales Consultant. The core focus was to provide established BMW Dealers and new BMW Dealers with operational business consulting related to all aspects of BMW retail operations in terms of standards, systems and processes.

Reporting directly to General Manager, employed by BMW Autohandelsgesellschaft Schiel mbH in the capacity of Service Manager. The core focus was to improve the Aftersales business in terms of customer satisfaction, efficiency, productivity and turnover by monitoring and analyzing of Aftersales KPI figures as well implementation of relevant improvement measures. Handling the training planning for all Aftersales employees.