Frantz Damour

Independent trader managing my own capital across NYSE and OTC equities. • 85% long-term investment core / 15% short-term positioning — no day trading • Disciplined risk and capital management • Fundamentals-driven strategy with selective tactical opportunities. • Full accountability for strategy, execution, and portfolio performance.

• Partnered with portfolio, operation, trading and distribution departments to deliver best-in class client service with asset under management growth of 35%. • Acted as a primary point of contact to maintain and nurture relationship with a portfolio of 80 wealthy retail investors, and their brokers and advisors. • KYC implementation, AML Risk Management. • Participated in roadshow to present Invesco range of investments to potential clients.

• Conducted comprehensive import/export market analysis for a portfolio of 15 active corporate clients, generating $0.5M in annual recurring revenue. • Established international supplier and customer relations that supported successful entry into new markets and identified new growth opportunities. • Provided high-level market intelligence and corporate strategy by analyzing peer financial reports, press releases, and financial databases. AML and security check on companies and shareholders.

• Partnered with the Economic and Commercial Office of Spain to promote Spanish products in the Canadian market, supporting a growing roster of Spanish companies and strengthening bilateral trade referrals. • Served as point of contact and advisor for Spanish enterprises seeking entry into Canadian markets. • Managed bilingual (English and French) social media platforms and communication channels.

• Led the final stage of launching CIBC's first-ever call centre dedicated exclusively to small business — a first of its kind in Canada at the time. • Built KPIs from scratch and improved/ review processes in real time while the centre was live, ensuring the new operating model was delivering expected results. • Increased sales by 25% over two quarters by executing a targeted upselling and outreach campaign. • Managed compliance metrics and operational KPIs to ensure adherence to internal risk and audit

• Drove daily operations and coached a team up to 17 employees to meet performance benchmarks. • Consistently achieved sales targets (up 12%) while keeping operational losses (down 11%) well within bank thresholds. • Served as a regional recruitment committee member, BSA, Compliance Officer and AML leader. • Fostered long-term client loyalty through exceptional customer service improving mystery customer rating by 20% and customer satisfaction by 22%.

• Delivered outstanding bilingual (English/French) client support to retail investors and financial advisors regarding mutual fund accounts, transactions, investment products, policies, and procedural inquiries via phone, email, and fax. • Communicated with up to 40 clients daily, maintaining a client satisfaction rating above 95% while resolving complex customer complaints using active listening, empathy, and conflict resolution.