Franziska Gäßler

Product Owner for eCommerce functionalities according to the agile methodology Leading various automation projects with cross-functional teams Responsible to identify, develop, test, implement and monitor of appropriate eCommerce solution/functionalities that delivers demonstrated customer and business value Coordinates the documentation process, training and know how transfer to the business function Support business function in the definition of necessary change management measures

- Comprehensive, holistic customer care by telephone in the office and in person in the field (customer visits, trade fairs) - Independent handling and coordination of all administrative processes/correspondence (preparing and following up offers on your own responsibility, complete order processing, credit notes, technical support, first point of contact for customers on all issues, claim handling, reporting and analysis, etc.)