Fred Gerkum

Shiftleader and account contact at Entur for Go-AheadNordic. Entur offers customer service and ticket sales for all suppliers of public transport in Norway..

Teamleader for å smal team of highly skilled customer care representatives for the Norwegian State Railway. Currently implementing chat & other social media

Customerservice for the Norwegian Railways.

Responsible for the kitchen at a fine conference hotel, serving breakfast, lunch, dinner and on special request. Planning the kitchen staff, designing the menu and responsible for ordering entire F&B.

Geschaeftsfuehrer in Lillehammers bestem Cafe & Restaurant. Urbane Atmosphaere, coole Leute, Konzerte & Events

Supervising å small team of qualified service employees, dealing mainly with german, english, dutch and other international frequent travellers of an international ailine. Implementing Quality Lift 2002/2003.

Various positons. Starting as Call Center employee, later supervisor International department for data collection. Most market research, but focus on mystery shopping and sales. Also responsible for HRM. In my last year project planner international department.

Urban Sociologi

Feministische Literaturwissenschaft