Friederike Staats
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Friederike Staats
- Bis heute 6 Jahre und 10 Monate, seit Okt. 2018
CRM solutions streamline leader Western Europe
Zuken SA
- Supporting implementation of Salesforce to replace current CRM tool; including project management and testing activities - Support for company-wide used ERP/CRM system (proALPHA, used at locations all over Europe and the US) - Upgrading current ERP software to a new version; including project management and testing activities
- 2 Jahre und 9 Monate, Jan. 2016 - Sep. 2018Zuken GmbH
IT-Specialist ERP-, BI- and Management Information Systems
- System and user administration and support for company wide used ERP/CRM system (proALPHA, used at locations all over Europe and the US) - Development of processes and features for ERP/CRM system (proALPHA, used at locations all over Europe and the US) - System and user administration and support for company wide used project management system (TimO, used at locations all over Europe) - Currently upgrading the ERP/CRM software to a new version; including project management and testing
- System and user administration and support for company-wide used CRM system (proALPHA, used at locations all over Europe and the US) - Development of processes and features for CRM system (proALPHA, used at locations all over Europe and the US)
- Customer support field - Analysis of the company's internal knowledge management software (web-based wiki) usability, based on self-developed surveys - Development of an optimization concept based on the survey results - Holding trainings related to the knowledge management software
- 5 Monate, Sep. 2007 - Jan. 2008
Trainee
BigMachines AG
- Creation of system specifications - Creation of documentations for implementation, maintenance, customer care and customer support - Maintenance and updating of Lean-Front-End software and databases of customers - Development and implementation of customer requests
Ausbildung von Friederike Staats
- 7 Jahre und 6 Monate, Okt. 2005 - März 2013
Wirtschaftsinformatik
Fachhochschule Schmalkalden
Specializations: Information and Knowledge Management, Application Systems, Corporate Management
Sprachen
Deutsch
Muttersprache
Englisch
Fließend
Schwedisch
Gut
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