Friederike Staats

- Supporting implementation of Salesforce to replace current CRM tool; including project management and testing activities - Support for company-wide used ERP/CRM system (proALPHA, used at locations all over Europe and the US) - Upgrading current ERP software to a new version; including project management and testing activities

- System and user administration and support for company wide used ERP/CRM system (proALPHA, used at locations all over Europe and the US) - Development of processes and features for ERP/CRM system (proALPHA, used at locations all over Europe and the US) - System and user administration and support for company wide used project management system (TimO, used at locations all over Europe) - Currently upgrading the ERP/CRM software to a new version; including project management and testing

- System and user administration and support for company-wide used CRM system (proALPHA, used at locations all over Europe and the US) - Development of processes and features for CRM system (proALPHA, used at locations all over Europe and the US)

- Customer support field - Analysis of the company's internal knowledge management software (web-based wiki) usability, based on self-developed surveys - Development of an optimization concept based on the survey results - Holding trainings related to the knowledge management software

- Creation of system specifications - Creation of documentations for implementation, maintenance, customer care and customer support - Maintenance and updating of Lean-Front-End software and databases of customers - Development and implementation of customer requests

Specializations: Information and Knowledge Management, Application Systems, Corporate Management