Frishta Suhbat

• Applying Deep Learning, Machine Learning, Data Visualization and statistics techniques to produce customized solution according to the data given and customer requirement. • Project: Image Processing and Text Recognition for transferring bills to text, to detect specific content.

• Conduct product lifecycle management Pre, Implementation and Launch, and Post-Launch • Screen and test product concepts, assessing revenue and margin contribution. • launched the 3G and Broadband services. • Launched customized OTT products and services in association with the applications’ owners.

• Increased VAS revenue and VAS contribution in overall revenue • Assess customer satisfaction and product KPIs. • Liaise with the advertising agency regarding the product communication. • Closed the gap with competitors related to market offerings in various areas.

• Track products performance throughout their lifecycle and monitor products and services KPIs. • Report on market segment trends and competitive activities. • Analyze customer behavior and propose Anti-Churn solutions. • Coordinate with product managers and provide financial analysis.

• Assist customers with their inquiries or potential issues. • Coordinate with relevant departments to about customer issues and possible remedies. • Generate recurrent reports categorizing received called and actions taken. • Conduct Outgoing telemarketing campaigns and customer satisfaction surveys and analysis. • Participate in customer satisfaction surveys and analysis.