Ganesh Iyer

Angestellt, Director Business Excellence, GeBBS Healthcare Solutions
Berlin, Germany

Fähigkeiten und Kenntnisse

Problem Solving
Critical thinking
Business Process Analysis
Operations Management
Stakeholder Management
Customer Success

Werdegang

Berufserfahrung von Ganesh Iyer

  • Current 5 years and 1 month, since May 2021

    Director Business Excellence

    GeBBS Healthcare Solutions

    17+ Yrs of experience in leading and managing Operations / strategy along with expertise in Customer success, Stakeholder management, Consulting and Team development.

  • 3 years and 9 months, Jul 2012 - Mar 2016

    Manager

    UnitedHealth Group

    -Leading Quality/ Transactional monitoring for the Claims Adjudication, Data entry, Provider OPS, Provider resolutions, UHG International Claims & Call Quality -Planning, developing, and managing quality and productivity of 6 different processes (transactional monitoring).

  • 4 years and 2 months, Jun 2008 - Jul 2012

    Training & Development Manager

    max new york life

    -Responsible for setting up design, development, implementation, delivery and evaluation of training to meet business goals -Research on different financial markets for training -Grooming SM/ASM for effective and standard sales as per organizational requirement

  • 2 years and 6 months, Jan 2006 - Jun 2008

    Corporate trainer

    Wipro BPO

    -Development of instructional material in alignment with quality guidelines and performance objectives -Managing training and quality team by distributing workload appropriately, reviewing project materials and developing skills necessary for performance, evaluating performance via metrics and the balanced scorecard -Conduct trainer programs & certification process.

  • 9 months, Apr 2005 - Dec 2005

    Customer Service Agent

    Reliance Infocomm

    -Handling inbound calls for Reliance Energy. -Billing and No Supply Calls.

Ausbildung von Ganesh Iyer

  • 1 year and 10 months, Jun 2003 - Mar 2005

    Commerce

    University of Mumbai

Sprachen

  • English

    C2 (Verhandlungssicher / Muttersprachlich)

  • Turkish

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