Ganesh Iyer

17+ Yrs of experience in leading and managing Operations / strategy along with expertise in Customer success, Stakeholder management, Consulting and Team development.

-Leading Quality/ Transactional monitoring for the Claims Adjudication, Data entry, Provider OPS, Provider resolutions, UHG International Claims & Call Quality -Planning, developing, and managing quality and productivity of 6 different processes (transactional monitoring).

-Responsible for setting up design, development, implementation, delivery and evaluation of training to meet business goals -Research on different financial markets for training -Grooming SM/ASM for effective and standard sales as per organizational requirement

-Development of instructional material in alignment with quality guidelines and performance objectives -Managing training and quality team by distributing workload appropriately, reviewing project materials and developing skills necessary for performance, evaluating performance via metrics and the balanced scorecard -Conduct trainer programs & certification process.

-Handling inbound calls for Reliance Energy. -Billing and No Supply Calls.