Gayatri Vichare

• Technical consulting • Conducting workshops • Conducting workshops to capture requirements • Onboarding /Implementing BMC products/tools • Customer support in defining processes while onboarding to BMC products • BMC ITSM On-premise to Helix (cloud) migration • Requirement analysis • Preparing Solution design • Experience in BMC new generation products like Helix platform,Digital Workplace,Business Workflow

•Technical and process consultant •Design and present Solution proposals for various organizational critical requirements •Delivering part projects including planning, designing & executing project framework, project planning, execution, controlling, time management, schedule development, project progress monitoring and delivery. •Interfaced directly with customer's management staff •Requirement gathering and ensuring timely delivery of the requirement by following SDLC

•Technical and process consultant for the project as a SPOC. •Conducting workshops •Requirement gathering and ensuring timely delivery of the requirement by following SDLC •Conducting code review to ensure quality code, application data and functionality integrity. •Involved in release management activities •Responsible for 8.1 upgrade •Populating CI data into CMDB from different data sources •Development activities •Document preparation related to project activities.

•Understanding existing CMDB •Interacting with client to understand business cases. •Class and attribute creation •Creation of AIE jobs to upload the data into Atrium CMDB •Creation of Normalization job. •Migration of classes, attributes using cmdb driver utility •Worked on Asset Synch utility to make the cmdb customizations available on Asset forms. •Migration of CI data.

•Understanding the requirements from Customer Experience Stories and corresponding Solution Stories •Designing release notes, LLD and getting sign off •Reviewing Test cases, updating the test log. •Alignment with different external interfaces •Integration with various other systems. •Creation of various workflows to fulfill the requirements •Responsible for various CR, UAT and move the changes from Development Server to CIT Testing Server to Production Server. •Troubleshooting & bug fixing