Genta Kllapi

-Responsible for system monitoring, eliminating any disorders of our GNSS positioning service and support technical in-depth analysis -Responsible for their tools: PRTG, Nagios, Cherwell,Jira,Confluence -Knowledge of Python -Execution of windows system changes and adjusting configurations of the application -Regular reports of service performance -Responsible for the documentation of the system landscape and the creation of manuals in Atlassian -Working in Agile method -Maintain of IT services and processes

- Experience in Service Desk (Manage software & hardware assets, ensure software license compliance, track purchase orders & contracts, manage IT Asset life-cycle ) - Linux skills and experience in administering of applications in a Linux environment (Centos) -Install and configure monitoring systems (Nagios, Splunk) -Basic knowledge of ITIL -Working with ISO 27001 management system standard - Experience with Active Directory/GPO/ePO (AD 2008)

- Informatics - Algorithms -Telematic Networks - Computer Scientific

- Manage and maintain the Monitoring Systems which report on the status and performance of network, ISP services and facilities) - Fault handling and escalation - Access and first troubleshooting in VAS and Billing Platforms - Report , maintain and escalate to the proper unit incidents and other activity through JIRA Ticket Handling Application - Customers SLA (Service Level Agreement) and network maintenance