George Fulger

Enterprise Software Exposure: Learned and utilized Exact Globe for operational documentation. Gained practical insight into how non-technical staff interact with complex corporate applications, which helps me understand the end-user’s perspective during IT support workflows.

Managed onsite IT infrastructure and 1st/2nd level support in a fast-paced automotive manufacturing plant. Resolved over 750 ServiceNow tickets in a single year, maintaining strict alignment with global quality and security standards. Independently reorganized and optimized 3 IT hardware warehouses to streamline inventory management; established systematic component tracking, significantly reducing equipment retrieval and deployment times during critical infrastructure incidents.

Processed incoming IT service requests and hardware deployment incidents for corporate office employees. Handled physical setup, operating system installation, and basic connectivity checks within local server/switch rooms and LAN cabling networks. Ensured full alignment with corporate internal data protection and Information Security for IT Professional directives.

Managed commercial logistics documentation, data verification, and operational flows within corporate environment. Utilized enterprise systems for daily transactional records, maintaining absolute data integrity. Leveraged this extensive practical end-user experience to deeply understand how corporate employees interact with complex business software, allowing for patient, highly empathetic application support.

Utilized large-scale cloud application platforms (Groupon merchant dashboards via Webhelp).

Configured, deployed, and troubleshooted Microsoft desktop software ecosystems, local applications, and office printing hardware. Conducted system restoration and multi-platform workstation setups for external business clients. Formally commended by leadership for a highly professional and empathetic customer-facing approach, successfully earning client trust through prompt, expert resolution of local incidents.

Identified a critical system glitch during a new internet platform launch that had stalled the development team, pinpointing the operational cause through methodical end-user testing. Successfully advocated for and collaborated with the shoreside IT engineering team over several months to optimize and redistribute the vessel's existing IP address pool across dynamic user zones (decks), resolving a major connectivity bottleneck at the pool area without requiring additional infrastructure spend.

Sales of Vodafone's products and services within Vodafone store Unirii in Bucharest.

Operated during high school summer breaks. Gained raw, foundational tech exposure during the birth of modern networking: configured local LAN gaming environments, performed manual hardware/software upgrades (Windows 95/98, MS-DOS), and delivered direct, patient technical assistance to non-technical users. This early environment forged my core troubleshooting logic and work ethic.