George Jacob Peediyakal

- Coordinate with various teams to ensure the banking services are working in optimal standards. - Identify and Troubleshoot problems with the automation process. - Monitor application program/batch schedules and take corrective actions in the event of system failures and inform concerned staff of outcome. - Implement regular improvements in computer operations activities and recommend implementation of improved techniques to the head of IT operations and Communications

- Setup new accounts and emails for new employees and assist existing employee with infrastructure issues - Worked on BMC Remedy Asset management. - Incident Management for clients like Boubyan Bank, KNPC, KPI, Kuwait Awqaf Public Foundation, etc. - Review, document system infrastructure and develop improvement strategies - Worked on Oracle Business Intelligence on Cloud for reporting and administration. - Worked on with Oracle Infrastructure and Platform Cloud services.

- Communicating with Clients for a proper understanding of their requirements in a variety of tasks like criteria for contact selections, send outs, analysis/investigations. - Marketo and Teradata Aprimo Campaign Management involved mostly creating complex smart lists/segmentations, smart campaigns, list uploads, QA of emails, landing pages, forms and reports for the send out. - Provided Technical Assistance to team primarily on Aprimo, Marketo and Oracle Eloqua related aspects.

- Assisted Managers/Leads with requests that span across a variety of tasks like setup/production, quality assurance, documentation/reporting, analysis/investigations in Eloqua. - Acted as a communication channel between the Account Manager and the Production Team, as and when required. - Managed Salesforce CRM integrations. - Technologies utilized were Oracle Eloqua, HTML / CSS, JavaScript [code maintenance]. - Provided Technical Training to the team primarily on Oracle Eloqua related aspects.