Gerardo López Colmenares

Responsible for analyzing aftersales data for the U.S. market. • Designed BI dashboards and reports. • Conducted exploratory data analysis for performance optimization.

Drove the automation of administrative processes for Ford Mexico’s Sales Department. • Conducted software quality assurance lifecycle within Agile framework. • Designed and coordinated testing strategies to ensure reliability.

Accountable for developing digitalization projects across business areas in Mexico. • Mapped and improved business processes and workflows. • Designed integration architectures between existing systems.

Intensive program within IT, Cybersecurity and Digital Technologies areas. • Delivered IT and cybersecurity support to internal staff. • Participated in national and international trade shows.

Managed client relationships and project onboarding for enterprise customers. • Led technical onboarding sessions to communicate project scope and implementation phases. • Developed monthly KPI reports on customer retention and NPS.