Gilbert Smielecki

• supporting cross functional teams to identify, qualify, negotiate and implement suppliers • focusing on sourcing strategies and prioritizing cost saving efficiency opportunities • resolving supplier related issues, taking care of the end-to-end relationship

• establishing and implementing the sourcing strategy for selected brands • comprehensive market research • optimizing and lead operational objectives • managing and maintaining business relationship

Working together with direct reports to ensure resources and competencies are deployed optimally Responsible for developing senior customer relationships and creating solutions to ensure growth, retention and customer satisfaction Providing personalized service and building relationships with customers Staying on top of business signals to secure both short and contribute to long-term opportunities

Constantly looking for business development opportunities, to strengthen volume pipeline and opportunities for cargo-mix Converting trade knowledge into market opportunities and input to campaigns Developing and updating monthly cluster market plan, as a part of budget forecasting Participating in Trade Strategy Meetings and preparing cluster perspective on how to support market plan

Creating an environment of innovation and rapid response to client’s needs based on a deep awareness of their business from both a tactical and strategic perspective Daily cooperation with global key clients and tender negotiations Assisting with campaigns aimed at key clients Ensuring aligned strategy with key client owners overseas, supporting the development of responsible key client’s business through coordination with internal and with various external stakeholders

Formulating and managing service contracts with customers Communicating service or rate changes, notable trends, policies and other relevant information to assigned accounts Assisting with processing price quotes and rate negotiations Building a good understanding of target customers (contact, commodities, trade lanes, type of business, contract information including exceptions and service requirements) Business development Commercial intermodal activities and inland tariff ownership

Execution of the end-to-end shipment lifecycle, engaging both the customer and relevant internal stakeholders Being the owner of all customer issues and engage relevant stakeholders, as required to facilitate timely and effective solutions Fully responsible for customer satisfaction Engaging customers in discussions about new business opportunities and competitor/market intelligence Service delivery process improvement

Master’s Degree in Strategic Management

Bachelor’s Diploma in Economics