Giuseppe Gugliucci

Creation of core processes in coordination with the dealernetwork Outsourcing of sub processes to maximize efficiency Creation of interfaces between external suppliers and Care by Volvo systems Workforce planning Escalation handling

Coordination of a German and English speaking team for the German and Dutch Market Creation and coordination of processes and reports Reporting to management Leading meetings with international stakeholders

Vehicle transport & logistics inter- and national Interim vehicle assignment to customers Vehicle and customer documentation in our merchandise management system SSA Miles and in our CRM system Salesforce Order vehicles in our system nVISTA and register vehicles in SSA Miles

Dealer contact regarding vehilce and hand over coordination Telephone and mail customer care Detection of process issues, processs optimization and development Team leader support

Take in & photography of the used vehicles Showroom Management (adjustment, pricing, etc.) Advertising of the vehicles Customer service

Take in & photography of the used vehicles Showroom Management (adjustment, pricing, etc.) Advertising of the vehicles Customer service