Godwin Sang

• Delivered top-tier customer service to valued clients as a customer service representative at Co-operative Bank of Kenya, maintaining high levels of satisfaction. Achieved an average customer satisfaction rating of 95% throughout tenure. • Managed customer inquiries, specializing in trade finance, resulting in a 25% increase in client satisfaction.

•Drove 20% revenue growth and nurtured relationships with 15 key clients, resulting in a 25% increase in repeat business. •Increased uptake of 8 banking and financial products, driving a 20% sales revenue boost for the company.

• Global HR Strategies: Understanding how to develop and implement HR strategies that align with international business objectives. • Cross-Cultural Management: Learning how to manage and work effectively in diverse, multicultural environments. • International Labor Laws and Regulations: Gaining knowledge about labor laws and regulations across different countries and their impact on business operations.