Gokhan Can

Increased Customer Satisfaction by customer-oriented and proactive approach Effective Resource & Task Management and expoerienced on diverse/multidisciplinary teams High level incident management as SPOC for critical issues Successfully delivered Updates/Upgrades, Network Audit and Performance Optimization Projects Program Manager for Add-On Sales/Process and KPI Improvements Comprehensive technical knowledge on ICT networks Passionate and drive to implement best practice methodologies and processes

Technical Sw/Hw Support for Charging/Revenue networks Applying the software packages/patches Running the application tests and pinpoint the bottlenecks for performance improvement Driving technical customer meetings Configuration, Integration and Troubleshooting of the TSP based nodes Comprehensive understanding of GSM, UMTS, WCDMA, SS7, Diameter and LDAP systems. Emergency Support for the emergency GSM network problems.

Technical support to Nortel customers as a Network expert for Network Management Systems a Trouble-shooting of the network management systems on HP-UX and Sun Solaris platform Building VLANs, trouble-shooting complex network problems and root cause analysis for significant issues Comprehensive knowledge on SIP/SS7/H323 and troubleshooting for VoIP technologies. Emergency Support

IT System Analysis, software development and DB Admin

Software Development with C++ and MS SQL Server DB for Retail, Banking, Auto industries