Goran Kicosevic

IT Team-lead responsible for IT support and administration. Finished IT management skills training. Managing a team of 7. Responsible for Junior IT training, implementation of systems, planning, Maintenance of servers, hardware and software. User support for more than 280 employees on 4 continents.

Management and implementation of IT systems (Windows and Linux servers,Software,end-user workstations). Overseeing daily IT operations for AnyDesk Software GmbH on three continents. Implementation of IT to new and expanding AnyDesk offices. Overseeing, tutoring and helping new employees in our IT department start their journey with AnyDesk.

Server Administration, Hardware and Software Implementation and Maintenance. Workstation setup and maintenance. Technical Troubleshooting, Network installations, Database management. Intranet programming and optimisation. In-depth knowledge of Software, Hardware, Windows OS,LAN, DNS, TCP/IP. Work, setup and maintenance of Linux systems. Atlassian product group administration and maintenance (JIRA,Confluence,Bitbucket,Bamboo,Crucible) Skilled in providing Customer and End-User Help Desk Support.

Client support for in house Android aplications. Testing and hardware maintenance.

Windows server and workstation system administration Network installation and maintenance Installation, maintenace and helpdesk for Sekom software solutions - Hotel reception (front desk and hotel management) - Hotel and restaurant warehouse and stock management - POS and Back office system for restaurants - POS and Back office systems for Petrol stations - Accounting and financial system Tokheim level 1 tech and field support for Croatia/Slovenia/Bosnia

Maintaining and operating small and medium computer systems and networks for clients. Help desk remote support. Installation, support and maintenance of servers and other computer systems. Response to individual users' difficulties with computer systems, providing instructions and sometimes training, diagnostics and solving common problems. Creating web site templates, and web sites using modern technology and CMS systems.