Goran Vettersand

Performing deep dive investigations and operational audits for critical business and network outages (IT, Core, Cloud) covering Incident Management handling, change processes and crisis handling. Having close cooperation with PMO, Network Operations Centres. Analysing the specific network crisis incidents, including IT Core and RAN. Developing and driving the implementation of improvement actions and change processes across the Ericsson Business Crisis Management level.

Driving incident management during severe network crisis (IT, OAM networks, Core, Clod, RAN) Rendered expert incident services via Program/Project Management Office for the major operators in Taiwan, Chungwa Telecom, FarEasTone and Taiwan Mobile, and the IT (Cloud/Virtualization competence development) and Mobile infrastructure. Securing the frame work contract on a yearly basis by delivering the service level agreements above expectations

Having close cooperation with Global Support teams and Program/Project Management Office during crisis management at severe network incidents. Ensured team’s competence development for test and commissioning as primary goal by leveraging wide experience as senior manager. Developed, planned and delivered the IT, Transmission and Core switching 5G (incl. Cloud/Virtualization) readiness program

Established and spearheaded new set up Network Technology & Consulting for the local company. Oversaw the main customer FarEasTones complete network (IT, Core, RAN) performance for the contract extension and expansion. Managed Ericsson Taiwan to become the lead of FET network performance ahead of competitors.

Spearheaded the start-up and established the local company Project Management Office/legal entity and headed the service delivery and roll out of 5 (five) MUSD as complete telecom infrastructure (IT, Core, RAN) for the customer mCel.

Heading the Managed Services delivery (66 engineers FO, BO and FS) for Warid Telecom directly reporting to the CTO. Oversaw the complete network operations (IT, OSS, Core, RAN) including incident management 24/7. Securing 3 years’ extension of the Managed Services contract for Ericsson Pakistan worth 3 MUSD.

Head of Managed Services Primary Centre APAC. Build/start up and spearheaded the new MS set up for region. Aquisition and deployment of senior Managed Services managers to contracts in the region.

Spearheaded the complete program service delivery of the first commercial 3G network (IT, Core, RAN) in Malaysia for Maxis Telecom. Project Managed the complete swap-out of the complete Maxis 2G network from Motorola to Ericsson.

Totally responsible of the complete program/project service delivery contract towards STC SA worth 5BSEK. Spearheaded the complete mobile network swap-out of the Riyadh and North/South regions. Start-up and established the local Project Management Office (PMO) in Jeddah. Project Managed the complete swap-out of the mobile network in the Jeddah region on record breaking time.

Project Manager for Fixed Networks Transmission for Ericsson Thailand

Operations and Maintenance of the national transmission system Norther Sweden.