Erik van den Dool

Setting up the service management organization in the E-commerce department.

Interim Service Delivery Manager & Consultant. Always open for interesting projects in service, transition & project management.

MIgration of the IT department within Axians CS, servicing 800 workplaces within the organization.

Accountable for the delivery of network service to 11 universities in the Netherlands

Accountable for the delivery of networking, unified communication and security to the municipality of The Hague (8500 workplaces). Set up and manage the account team (20 employees)

Transition of 35 IT departments to the central IT department

Set up a new business unit in Chengdu, China

Set up new Service organization for two new Security Services within ING Bank

Create regional Service Delivery Organization supporting 9 European countries, Onsite in the shared service centre in Cluj Napoca, Romania.

Merge Service Delivery Units in Nerherlands and Belgium, Test Manager for implementation of new Service Management tooling

Improve Service Chain for Banking websites

Global Service Manager for the Investment Management BU

Set up of Service Management framework for a new IBM account

Create a Service Management framework for the transition of new accounts into the IBM organization

Reorganize the European Service Desk

Harmonization of the Configuration Management processes

Service Manager for the departments Finance, HRM, Accountancy, Facilty Management

Responsible for the Financial IT Services

Responsible for the support of the Financial Services