Gregory Baur

• led a Front Desk Team • dealt with guest requests and complaints in various languages (E, G, F, I) • worked on new communication strategy, focusing on social media • manager on duty during weekends and weeks of absence of the Hotel Manager • involved in HR processes (hiring, scheduling work shifts, discussions with the union etc.) • led maintenance and housekeeping crews

- led service team for banquets and special events - responsible for daily breakfast buffet for up to 200 guests - gained extensive experience working in all areas of food service - liaised between kitchen staff and service staff successfully coordinating all areas of the meal service.

- assisted with merchandise orders - processed purchase orders and payments - worked in human resources department handling employment inquiries - analysed statistics for sales and product marketing - dealt with and resolved customer complaints by telephone, written correspondence and face-to-face

Related coursework: • General Management • Finance and Accounting • Marketing • Human Resources • Reception / Front office • Housekeeping • Project Management • Calculation / Cost accounting • Sourcing in Food and Beverage • Organisation of purchase • Health Management