Mag. Daria Severdalkina

Responsible for providing service excellence and supporting department objectives by entering and retrieving data through custom or other software.

Taking care of customer enquiries, assessing individual problems and taking appropriate action to ensure that customer needs are met. Advice on customers failed deposits, financial transactions and available payment methods. Checking new clients on the potential risk by applying specialized computer programs.

Pension Katrin is family-run bed and breakfast is located on the southern edge of the Old Town in Nonntal, one of the most beautiful and greenest neighbourhoods in Salzburg.

Subjects: e - Tourism, Finance and Controlling, Innovation Management, Project Management, Human Resource Management, Brand Management, Psychology and Sociology, Change Management, Business Planning, Leadership Principles, Attraction Management, Product Development, Public Relations.

Exchange semester - Erasmus exchange semester Subjects: Latest Trends and Innovations, Accounting and Management Control, Advertising and Marketing Communication, Quality Management, Managing Service and Supervision, Business and Tourism Law

Food and Beverage Control, International Management, Financial Management, Financial Accounting for the Hospitality Industry, Marketing Principles, Housekeeping Management, Front Office Management, ,Strategic Management, Consumer Marketing, Tourism and Leisure Management, Small Business Management