Guilherme Estrella

Content moderation for social media involves ensuring a safe and legal community environment and helping to cultivate a family friendly community around the brand according to posting policies. Also involved with resolving issues regarding the customer’s identities using documents provided by them and other bureaucratic affairs.

Based in London but currently working remotely from Berlin on a permanent quality control project of a major worldwide IT provider regarding the end client’s satisfaction with technical support in Brazil. Also worked on various consumer’s awareness projects and I’d like to highlight the work I’ve done interviewing top level directors on an annual large financial project about Forex trading, whose hour-long surveys were challenging and where I’ve learned a great deal of persistence and voice control.

Worked for 3 years on a consumer’s insight project,. I cold called random public members in Portugal and conducted a 25 minutes long questionnaire. Also worked on a financial project for a major leader of IT consultancy, which consisted of 40 minutes long surveys with heads of departments regarding their choices of financial consultancy and other smaller projects.

My work was based on building up from scratch a communications network for a recruitment platform to facilitate the placement of mainly Angolan nationals in the Oil & Gas Industry in Angola and Africa.

Worked on a Pharmaceutical project in Brazil, I called doctors of various specializations regarding their awareness of specific medicaments as introduced by their laboratory commercial contacts. I also worked on a consumer’s awareness project in the USA and Canada, using a database of contacts from the client, I cold called in English various small business about ink cartridges disposal and replacement. And finally, I monitored interviewers in Portuguese and English for quality control purposes.

I worked on a qualitative research project on cosmetics consumption of 15-25 year old males in LATAM and Spain. Work involved managing a database website and conducting paid interviews via chatting platform MSN, which scrutinised small details of their cosmetics usage.

Taught English language, writing, reading, pronunciation and listening skills to teenagers in a classroom setting • Responded to challenging behaviours calmly and effectively, establishing a harmonious, working relationship with students • Set and corrected homework; Prepared students for examinations: Assessed and recorded individual progress

This was my first job as a telephone interviewer and where I realised I was born for it. I worked on various consumer’s awareness projects in Brazil, Portugal, Mozambique and Angola, mainly for a major worldwide IT provider regarding operational systems upgrades, hardware replacement contracts, printers and ink cartridges. I also worked on a pharmaceutical project in Brazil, calling doctors regarding their awareness of specific medicaments according to their specialisation.