Gulnihal Akartepe

Trade Finance Operations - Coordinating of Business Units of Marketing. •Provide guidance to customer service unit, to meet the standards set by the management for the respective desk. •Ensure adherence to all agreed service levels, to advice on internal and external service improvements. •Assure daily activities are carried out by providing support to unit operations and by utilizing different applications. •Prepare and review periodical and statistical reports or documents.

Responsible for managing & monitoring & tracking the process of WL & problematic loans, obtaining additional guarantees and collaterals, classification of bad loans, ensuring adequacy of provisions, reporting to Managerial Base and third parties. Timely delivery of the existing reports that ensure proper follow up, appropriate and timely inclusion and consolidation of the information needed in the reports from various sources, analysis of the performance of the files under reporting, monitoring the payment

Analysing financial statements, making coordination of business units of marketing, obtaining researches, ensuring adequacy of provisions and internal ratings, controlling limit and loan reports. Cash Management.

Manager in Administrative Follow-Up Department •Responsible for managing and tracking the legal process of problematic loans, obtaining additional guarantees and collaterals, classification of bad loans, ensuring adequacy of provisions, •Making the coordination between business units and legal department, producing periodic internal reports to top management

Gazi University ,MBA – with thesis

•Customer Relationship Management - CRM

Ankara University, Faculty of Language and History&Geography – Department of Western Languages and Literature, Russian Language and Literature