Gustavo Cioletti

Corporate Service desk support tier 1 and 2 worldwide (272 site locations) Working also on the Service Desk Systems team managing KACE and MDT servers in a global level Local tier 3 support (sites nearby) Windows Server 2019 VMWare Cisco Meraki firewall and switches Office 365 administration KACE ticket management Hardware and software management Vendor's contract management Active Directory MS Exchange IT equipment purchasing (European level) - Dell Premier Portal

Project: Flex migration to Likum GmbH. Office 365 and Exchange management Aruba Access Point management Switching/Routing Level 1, 2 and 3 support FTP management Antivirus and Firewall management (Sophos) Active directory ticket management (configured from scratch - SolarWinds helpdesk system) HW /SW troubleshooting Printer's management VoIP configuration (Cisco) Backup (Veritas Backup Exec)

Provide support to end-users on their company device (IOS, Windows), application, network Diagnosis and resolution of complex problems, either at client and server-side (Windows, Linux, Unix) Management and Administration of Microsoft Server, Active Directory Management and Administration of virtualization platform VMware Installation and configuration of HW/SW network equipment (Aruba, Cisco, Dell) Develop and Maintain Access and MS-SQL database and application Develop and Maintain Excel Macros ServiceNow

Software installation, configuration and upgrade of ICT systems Gadget and software management (Windows and MAC) Virtualized Environment Management Active Directory Management SAN management Management of L2 and L3 network devices VLAN and DMZ

Developing and deploy of AI applications in Python. Also working on the projects using NLP, Machine Learning, Deep Learning, CNN and others. Developing projects using Java + Angular.

Flex Desk Support Team I worked 1 year and 3 months in the area, divided between Flex and Sinctronics. Provide L1 and L2 technical support to users in IT infrastructure and operating systems (Windows); Backup, formatting, assembly and maintenance of workstations, drivers and printers; Problem solving, ticket management using Service Now; Control of users and groups through AD; Identify and solve user problems using remote access tool (Dameware); Follow up of the material purchases.